PURCHASE TERMS AND CONDITIONS
If you are not satisfied with your products, you can return them. You will be refunded as provided by law. According to the law (Legislative Decree n.206 / 2005) there is a deadline to exercise the right of withdrawal, within 10 days after receiving the goods. Exercise this warranty is simple, just follow these steps:
2. Products must be returned intact, have NEVER BEEN USED, placed in their original packaging complete with all their parts (including any documentation and accessory equipment: manuals, cables, etc.) and must be properly packed inside and out, in their original packaging, and carefully sealed.
3. Shipping charges for returns are borne by the customer as per the rules on the online shopping. Please note that the goods travel at the risk of the customer, so it is advisable to ensure the content. We reserve the right to refuse the package, in case of packaging anomalies.
4. For a refund, you can choose one of the following options:
a) Replacement of goods
b) Chargeback (subject to any deductions)
FOR LOGISTICAL REASONS, PRODUCTS CAN BE RETURNED ONLY BY COURIER.
WE ARE ONE OF THE FEW ONLINE COMPANY ENRUING A REAL TRANSPARENCY. WE ALWAYS POINT OUT ANY PROBLEMS THAT MAY OCCUR (even if they occur very rarely) AND WE LIST ALL TERMS AND CONDITIONS OF PURCHASE, SO AS TO AVOID UNPLEASANT MISUNDERSTANDINGS, IN A CLEAR AND SIMPLE WAY. WE PREFER TO BE CLEAR FROM THE BEGINNING, UNLIKE OTHER WEBSITES SELLING PRODUCTS ONLINE
POSTING HUNDREDS OF TERMS. WE ALSO GUARANTEE THE HIGHEST RELIABILITY IN TERMS OF PACKAGING, INSPECTION OF GOODS AND SHIPPING. THANK YOU FOR YOUR PURCHASE.
SHIPPING (additional services, stocks, package refused, wrong phone numbers)
The delivery of goods is at the risk of the recipient. Is advisable to choose the insured shipping to protect the goods against damages caused by the carrier during transport. If you choose shipping insurance, goods shall be carefully inspected at the time of collection and any faults, even a small scratch on the packaging, shall be reported on will be reported on the label, and you shall sign “UNDER RESERVE – DEFECTIVE PACKAGE” or “UNDER RESERVE + description of the fault (do not choose GENERAL RESERVE or INSPECTION RESERVE).
In the event that the goods are damaged and the appropriate reserves have been omitted, although with insured shipping, we will not respond for any damage caused by the carrier during transport and we can not be held liable for any faults of the product after it has been delivery.
There is an additional shipping cost for the smaller islands and some locations. This amount will be communicated by our customer support after receiving the order.
The goods are not delivered at the floor. For deliveries to the floor, please call the service center for an estimate of the cost of the additional service.
Any costs associated with these changes: change of address after the order is placed, delayed delivery not specified in notes when the order is placed or not communicated to our operator, and any modification not agreed before or related to the refusal of the parcel will be counted, reported and deducted from our office after the sale.
N.B. Orders received with non-existent or incomplete phone number, we will be automatically suspended until such data is communicated.
The courier will make three delivery attempts and it will contact us to inform us it was unable to deliver the goods.
Consequently, we contact the customer by email or phone to give it the number of the local courier and set the date for delivery.
If the customer does not respond within 7 working days, we will take the goods back and all shipping costs, including the possibility that the goods are returned back to the customer, will be borne by the customer. Of course, we ask for your full cooperation, to avoid unnecessary shipping charges.
SIZE OF PRODUCTS
The size of a product is given (as for all web sites) by measuring the outer parts of the product.
The diameter of the parasols is expressed by measuring the length of the pole, or the distance from the tip of the umbrella to the tip of the radius.
With a negative feedback or a bad review, an email deemed offensive by our call center or a warning by Paypal, customers express their willingness to accept the goods received, permanently close each ongoing transaction, no longer having anything to claim from the company and exempt the company itself from carrying out any resolution of a problem that occurred during the transaction.
We invite you, before leaving a negative feedback or opening a dispute with Paypal, to contact us by phone or email to try to solve the problem.
PRODUCT WARRANTY – PRIVATE/PROFESSIONAL USE
All our products are guaranteed for 24 months from the date of purchase from faults or manufacturing defects (12 months for purchases with VAT or invoice).
The notification of the fault or of any manufacturing defect must be done with the aid of photographic material suitable to demonstrate the actual problem, without which you can not proceed with the complaint.
Failures or malfunctions caused by misuse or abuse of the product or problems caused by normal wear and tear of the components are not taken into account.
Most of our products are intended for private use and not for public/professional use, unless otherwise specified (“professional use”).
We warn our customers, therefore (hereby assuming any civil or criminal liability) not to exploit our products for professional or public use, when not clearly specified in product description.
We shall not be liable for any product failure or injury caused to the users.
After 14 days from the purchase, the defective product must be delivered for repair or replacement if the same can not be repaired directly at our logistic warehouse, after get your email.
Our technical department, after having properly verified that the product is really defective, will repair or replace it, with shipping costs will be charged to the customer.
In the event that the product is instead functioning and free of the defects reported, our company reserve the right to charge, in addition to any costs of re-routing, a sum of money as compensation for the time spent by the technical department looking for the alleged failure complained by the customer.
It is possible to cancel the order before shipping, by, contacting our customer service.
A commission equal to the administrative costs for the cancellation of the order will be deducted (variable, depending on the payment made).
PAYMENT METHODS ACCEPTED
- Credit card (immediate display of accreditation) just enter the details of the credit card (VISA, POSTEPAY, MASTERCARD, ETC.)
- Bank Transfer (about 3 business days from the date)
The goods are shipped once received the amount required.
In addition to the invoices and receipts, we will not be releasing disclaimers of any kind.
IF THE ITEM IS RETURNED, THE FOLLOWING DEDUCTIONS ARE PROVIDED IN THE EVENT OF:
1. LACKING OR PARTIAL PACKAGING (internal and external): 5% to 25% of the item value (discretion, depends to the general conditions of the packaging).
2. GOODS RECEIVED WITH BROKEN PARTS: Deduction of the value of the spare parts to be replaced and labour costs.
3. RETURN OF GOODS BECAUSE YOU CHANGED YOUR MIND OR WITHDRAWAL within 14 day from the purchase: Shipping costs for returning the goods are charged to the customer, transport costs for outward journey will be written off at a value that can vary depending on the size and weight of the product.
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.